Privacy & Cookie Policy

Last updated: 28 July 2026

1. Who we are

RentSki.info is operated by Greenroom in Mayrhofen, Austria.

For data-protection purposes, the data controller is:

Greenroom and RentSki.info
Scheulingstraße 371
6290 Mayrhofen
Austria

Email: info@greenroom.at
Telephone: +43 (0) 5285 63567

​

In this policy, “RentSki.info”, “Greenroom”, “we”, “us” and “our” refer to the business identified above.

This policy explains how we collect, use, store and protect personal data when you visit RentSki.info, contact us or make a ski or snowboard equipment reservation.

2. The information we collect

We may collect the following information.

​

Contact information

When you use our contact form or contact us directly, we may collect:

• your name

• your email address

• your telephone number, where provided

• the subject and content of your message

• records of our correspondence with you

 

Booking information

When you make an equipment reservation, we may collect:

• your name and contact details

• your rental and collection dates

• details about the people included in the booking

• ski, snowboard, boot and equipment requirements

• sizing information, such as height, weight, age or shoe size

• skiing or snowboarding ability

• accommodation or holiday details where needed to manage the booking

• promotional codes

• requests, preferences and other information entered into the booking form

 

Please provide only information that is relevant to your reservation.

 

Website and technical information

 

When you visit the website, Wix and its supporting systems may automatically collect:

• your IP address

• browser and device type

• operating system

• pages visited and approximate visit times

• security, error and server log information

• cookie and session identifiers

 

This information may be personal data where it can be associated with an identifiable person or device.

 

Payment information

RentSki.info does not currently take payment when an online reservation is made. Payment is made when equipment is collected from Greenroom Mayrhofen.

 

Where you pay by card at the shop, the card-payment provider may process your payment information under its own privacy terms. We do not normally retain complete card details.

 

3. How we use your information

 

We use personal data to:

• respond to enquiries

• take and manage equipment reservations

• prepare the correct equipment for collection

• provide fitting, collection and customer-support services

• contact you about your booking

• deal with changes, cancellations, complaints or equipment issues

• operate, maintain and secure the website

• prevent misuse, fraud and technical problems

• maintain business, accounting and tax records

• establish, exercise or defend legal claims

• improve our website and customer service

• send marketing communications where you have specifically agreed to receive them

 

We do not sell your personal information.

 

4. Our lawful bases

We process personal data under one or more of the following lawful bases.

Contract and pre-contractual steps

We process information when it is necessary to:

• respond to a request before you make a booking

• create and administer your reservation

• prepare and supply your rental equipment

• provide customer service connected with your booking

 

Without the required booking information, we may be unable to reserve or prepare your equipment.

Legitimate interests

 

We may process information where it is necessary for our legitimate business interests, including:

• responding to general enquiries

• operating and improving the website

• protecting the website and our systems

• maintaining appropriate business records

• handling complaints and resolving disputes

• protecting our legal rights

 

We consider whether these interests could unfairly affect your privacy before relying on this basis.

 

Legal obligations

We may process and retain information where this is required by applicable accounting, taxation, consumer-protection, data-protection or other laws.

 

Consent

We rely on consent where you choose to receive optional marketing communications or where consent is otherwise legally required.

You may withdraw your consent at any time by contacting us. Withdrawing consent does not affect processing that took place before the withdrawal.

 

5. Information about children

Our rental service includes equipment for children, but reservations should be made by an adult parent, guardian or responsible person.

An adult may provide information such as a child’s age, height, weight, shoe size and equipment requirements where this is necessary to prepare suitable rental equipment.

Children should not submit personal information directly through the website without the involvement of a parent or guardian.

 

6. Who we share information with

We may share personal data with:

• Greenroom employees and authorised team members

• Wix, which provides website hosting, website forms, databases and technical services

• booking and customer-management service providers

• IT, email, security and technical-support providers

• payment providers where payment is made at collection

• accountants, insurers, legal advisers and other professional advisers

• government departments, regulators, police or courts where legally required

• another business where this is necessary during a genuine restructuring, transfer or sale of the business

Service providers may use personal information only to provide services to us or as otherwise permitted by law.

 

7. International data transfers

Greenroom is based in Austria. Some website administration or support may be carried out from the United Kingdom.

 

Our website is hosted using Wix. Wix and its service providers may process data in the European Economic Area, Israel, the United Kingdom, the United States and other countries.

 

Where information is transferred outside the European Economic Area or the United Kingdom, we rely on an applicable adequacy decision or appropriate safeguards, such as approved standard contractual clauses.

 

You may contact us for more information about the safeguards used for international transfers.

8. How long we keep information

 

We retain personal data only for as long as it is reasonably required for the purpose for which it was collected.

Generally:

• enquiries that do not lead to a booking may be retained for up to 24 months after the last communication

• booking and transaction records may be retained for the period required by applicable accounting, tax and legal requirements

• customer-service and complaint records may be retained until the matter is resolved and for an appropriate period afterwards

• marketing information is retained until you unsubscribe, withdraw consent or we decide it is no longer required

• technical and security logs are retained for as long as reasonably necessary to protect and operate the website

• cookies remain on your device for the periods shown in the cookie table below

 

We may retain information for longer where it is required for a legal claim, investigation or regulatory obligation.

 

9. Cookies

Cookies are small files stored on your device when you visit a website. They can support website security, performance and essential website functions.

 

The latest scan of RentSki.info identified five first-party cookies and no third-party cookies.

The cookies currently identified are:

​

Cookies currently used

​

RentSki.info currently uses five first-party cookies.

The ssr-caching cookie records how a page was rendered and supports page delivery and website performance. It lasts for approximately 11 seconds and is classified as strictly necessary.

​

The XSRF-TOKEN cookie helps protect the website against cross-site request forgery and fraudulent requests. It remains active for the duration of your browsing session and is classified as strictly necessary.

​

The hs cookie is used by Wix for website and platform security. It is a session cookie and is classified as strictly necessary.

 

The svSession cookie supports website security, stability, session management and other core website functions. It lasts for approximately one year and one month and is classified as strictly necessary.

​

The server-session-bind cookie supports website sessions and application programming interface security. It remains active for the duration of your browsing session and is classified as strictly necessary.

​

A session cookie is normally deleted when you close your browser.

​

Although one automated cookie scan classified svSession as a targeting cookie, Wix identifies it as an essential cookie used for security, stability and core website functions. We therefore classify it as strictly necessary unless the way it is used on the website changes.

Strictly necessary cookies are required to operate and secure the website. They cannot normally be switched off through a cookie consent tool. You can block them through your browser settings, but this may prevent parts of the website from working correctly.

The cookie scan did not identify any third-party advertising or targeting cookies on RentSki.info.

​

A session cookie is normally deleted when you close your browser.

​

Although one automated scan classified svSession as a targeting cookie, Wix currently identifies it as an essential cookie used for security, stability and core website functions. We therefore treat it as strictly necessary unless the way it is used on the website changes.

Strictly necessary cookies are required to provide and secure the website and cannot normally be switched off through a cookie-consent tool. You can block them through your browser, but parts of the website may not work correctly.

We do not currently use third-party advertising or targeting cookies identified by the cookie scan.

 

Should we introduce analytics, advertising or other non-essential cookies in the future, we will update this policy and request the necessary consent before placing them.

 

10. Managing cookies

 

You can use your browser settings to:

• view stored cookies

• delete existing cookies

• block some or all cookies

• prevent cookies from being stored

• clear cookies when you close the browser

 

Blocking strictly necessary cookies may prevent the website, booking form or security functions from operating properly.

 

11. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access

• accidental loss

• misuse

• alteration

• disclosure

• destruction

 

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure.

 

12. Your data-protection rights

Depending on your location and the circumstances, you may have the right to:

• request access to your personal data

• request correction of inaccurate or incomplete information

• request deletion of your information

• request restriction of processing

• receive certain information in a portable format

• object to certain uses of your information

• withdraw consent where processing is based on consent

• complain to a data-protection supervisory authority

 

These rights are not absolute and may be subject to legal exceptions.

 

To exercise a right, contact us at info@greenroom.at. We may need to request information to confirm your identity before acting on your request.

 

13. Your right to object

You have the right to object to processing based on our legitimate interests where your particular circumstances give you a reason to do so.

You also have an absolute right to object to the use of your personal data for direct marketing.

To object, email info@greenroom.at.

 

14. Complaints

 

Please contact us first if you have concerns about how we have handled your personal data. We will review and respond to your complaint.

As Greenroom is based in Austria, you may complain to:

Österreichische Datenschutzbehörde
Barichgasse 40–42
1030 Vienna
Austria

Email: dsb@dsb.gv.at
Telephone: +43 1 52 152-0

 

People in the United Kingdom may also contact:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

​

You may also have the right to complain to the data-protection authority in the EU or EEA country where you live or work.

 

15. Links to other websites

Our website may contain links to other websites, including Greenroom’s main website.

We are not responsible for the privacy practices of an independently operated external website. You should review its privacy information before providing personal data.

 

16. Changes to this policy

We may update this policy when our services, website technology, cookies or legal obligations change.

The latest version will be published on RentSki.info with an updated revision date.

 

17. Contact us

Questions, complaints and data-protection requests should be sent to:

 

 Greenroom and RentSki.info
Scheulingstraße 371
6290 Mayrhofen
Austria

Email: info@greenroom.at
Telephone: +43 (0) 5285 63567